LGT: Choose your Host

In Live Guided Tours, we know that we can have several hosts at a time. But is there a way to separate the hosts and to let guests choose whom to talk to?

An example: If a guest is interested in Property Development A, they can talk to their representative, agent A, if another guest is interested in Property Development B, then they can select to join Property Developer B's representative agent B. Or another great application is if you have guests from several countries with varying languages: Let them choose their host according to their language and lead them either to agent A who speaks English or agent B who speaks Spanish.

So basically, we want our guests to be able to select their host. 

Yes, it's possible.

To create your own small “call center”, you need to have one HTML file per channel or agent group, along with a dedicated script file for each one.

For example, you can publish the tour twice in the Live Guided Tour section, using two different passwords. Once this is done, instead of uploading both complete tours to your server, you can work with a single shared folder.

Inside that folder, you will need to:

• Duplicate the index.html file and rename it, for example, to agent1.html and agent2.html.
• Duplicate the script.js file and create one version per agent, for example: agent1.js, agent2.js.

Then, in each HTML file, update the script reference accordingly. For example, in agent1.html:

• <script src="agent1.js?v=NUMBER"></script>

and in agent2.html:

• <script src="agent2.js?v=NUMBER"></script>

All other tour files can be shared and do not need to be duplicated.

Once the folder is uploaded to your server, you will have different URLs for the same tour (for example, agent1.html and agent2.html). Depending on the URL used, visitors will be connected to one host or another.

Important note

If you change the password of one of the tours, you will need to republish the tour in VT PRO, copy and rename the script.js file again, and update the corresponding script reference in the agent’s HTML file.