How can we help?
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General & Pre-sales
- Are there trials for the software products?
- Can a 3DVista project be used with my colleagues / team / work together / shared / sharing?
- Can I pass on or resell my license to others?
- Can I replace the '3DVista.com' sign in the splash screen of the viewer with my own logo or brand?
- Can I upgrade from 3DVista Stitcher to 3DVista Virtual Tour Suite?
- Can I upgrade from Virtual Tour Suite Standard to Pro?
- Discount for Kolor users
- Do I have to pay for the Upgrades?
- Do I have to pay something else after I purchased a license?
- Do my customers need to install plug-ins or extra software in order to see my virtual tours?
- Do you have educational or academic discounts?
- Does 3DVista offer a discount for 'bulk' orders?
- Does my client need to have 3DVista VT PRO to watch/play a virtual tour?
- Download Official version of VT PRO & BETA
- Hardware Requirements
- How do I move my license to a new computer?
- How do I update my software to the latest version?
- How many computers can I use with my license?
- How to change my 3DVista Password
- How to customize the texts and options that appear in the right click menu in 3DVista tours?
- How to make a backup or export a VT PRO project with all its media
- How to use the Virtual Tour on my own website (Wordpress | Wix | Custom HTML)
- I am new to this field. What is the right program for me?
- I can't install or open 3DVista VT Suite or Stitcher programs in my Mac. l get a warning saying that "the identity of the developer can not be confirmed".
- I purchased the software. How do I register it?
- If I create a demo project with the trial version, will the watermark be removed when I purchase the program?
- In the trial version the photos and panoramas are watermarked. Does the watermark disappear when I purchase and register the software?
- Is 3DVista software reliable and stable? What if I have a problem?
- Minimum setup requirements
- Move license to another pc/machine
- Once I purchased the software, can I create an unlimited amount virtual tours? Is there a limit of users that can see my virtual tours?
- Pre-sales live guided tour demo question
- Saving a 3DVista project, creating a Backup with Media and Duplicating your project
- Trial expired
- What am I buying? Do I get a hardcopy of the software?
- What does immersive mean?
- What is the difference between a panorama and a virtual tour?
- What's the difference between an Update and an Upgrade?
- Which payment methods do you accept?
- Why 3DVista?
- Will the created virtual tours play on any device with internet?
- Will the program work if I change platform?
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Panoramas & Stitcher
- Can I create Live Panoramas or Adaptive HDR Panoramas with other softwares, too?
- Can I import panoramas that I have already created in other stitching programs to be presented in 3DVista virtual tours?
- Can I stitch RAW images?
- Can I use 360º cameras with 3DVista VT PRO?
- Cropping panoramas to have a limited Field of view
- How do I import files from my Ricoh Theta or Insta 360 as they are not jpg or png files?
- What are HDR panoramas?
- What equipment do I need to create Panoramas?
- What is a Live Panorama?
- What is a panorama?
- What is a partial and a full panorama?
- What is the difference between normal HDR and the new 3DVista Adaptive HDR panorama?
- What kind of projections can I export my panoramas to?
- Which graphical formats are supported as output of 3DVista Stitcher 4?
- Which image formats are supported as input?
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Virtual Tours
- Can I add background music or audio to be played during the whole virtual tour?
- Can I have more than one slideshow in my presentation?
- Can I use a 360°x360° panorama in my virtual tours to allow me to look up, down, left and right?
- Can I use a tour's URL to define or modify the panorama or media with which the tour will start (deep linking)?
- Can I zoom in and out of virtual tours?
- Can the virtual tours created with 3DVista software be controlled without touching the screen, just by spinning my mobile devices?
- Creating a virtual tour with panoramas from beginning to end
- Do I need special equipment to create a virtual Tour?
- How do I get my tour to start in a certain spot?
- How do I see my tours using Oculus Rift or HTC Vive?
- Is there a limit of media (photos, audio tracks, info boxes) that I can integrate in a virtual tour?
- Selecting first view that shows up / Starting point of virtual tour
- What is a tripod cap?
- What is a virtual Tour?
- What is immersive audio?
- What is the lens-flare effect?
- What is the mobile version option for?
- What kind of file format will I create as output?
- Where are 3DVista VT PRO Projects stored?
- Which graphical formats are supported as input? What file types will 3dvista Virtual Tour Suite accept?
- Which parameters in the virtual tours can be modified?
- Will my virtual tours work on any device, operative system and browser?
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Interactivity
- Adding hotspots (dynamic and static) to 360º Video
- Can I add floor plans and make them interact with my virtual tours?
- Can I add photo albums and slideshows to my tours?
- Can I preset a specific path with waypoints in my panorama in order to have an auto-guided visit?
- Control videohotspot in panorama through actions
- Custom Pop-Up Window with Video (play video in viewer)
- How can I connect different (media) elements of my virtual tour? What is a hotspot?
- How can I show and hide elements when entering or exiting a media?
- How do I pause the global music when this opens on click?
- Making a viewer open media/content
- Mute and Unmute media (Action in Media Control)
- Photo with Hotspots
- Timing a trigger such as playing a video after 3 seconds
- Video needs to disappear after it ends automatically
- What is a tool tip?
- What is an info window and how can I customize it?
- What is the ‘thumbnail list’ element of a skin?
- What is the interactive video feature?
- What is the radar effect on floor plans?
- What kinds of Hotspots can I integrate in 3DVista Virtual Tour PRO?
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Skin & Interface
- Aligning skin elements
- Can I add images to my skin?
- Can I add my own buttons to a skin?
- Can I create skins that run in full screen?
- Can I create skins with fixed size to embed in existing webpages?
- Creating a mobile skin
- How can I make the skin of my tour to be responsive in all mobile devices?
- How can I replace one skin element with another (for example a button)? Either using an existing one from the library or by a new image.
- How to create responsive text
- How to make extra Viewers work in 3DVista VT Pro
- Is it possible to add resizable fonts also to Stylable and Multiline Text in the skin?
- Is there a way to insert a label / caption into individual photos when the Photo Album displays?
- Is there any way that the text sizes adapt according to the screen size and work responsively?
- Is there anyway to disable the “rotate your device” options for iPad usage?
- Mobile responsive video
- Skin: Dropdown button
- Web Frame
- What is a SKIN and how can I change their designs?
- What is the ‘drop-down menu’ element of a skin?
- What is the ‘floor plan’ element of a skin?
- What is the ‘panel’ element of a skin?
- What is the ‘tab’ element of a skin?
- What is the ‘text or label’ element of a skin?
- What is the ‘viewer’ element of a skin?
- What is the difference between choosing ‘pixel units’ and choosing ‘percentage units’ for an element of the skin?
- When importing my own animated hotspot icon (APNG) into the library, I get the message "Format or compression not supported." What am I doing wrong?
- Why do some texts, although I see them well in the program, appear cut off when I publish?
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Publishing & Sharing
- Although adjusting and aligning a hotspot on a panorama well, then in the preview it does not show correctly
- Can I decompress a Standalone file so it does not have to do do the extraction step each and every time I start the exe tour file?
- Can I post/show virtual tours on any page or do I need a special player?
- Can I share my virtual tour on facebook, twitter or other social networks?
- Deep linking
- How and where can I publish my virtual tour?
- How can I access my 3DVista account? How do I log-in (connect) to my control panel?
- How do we implement Google Tag Manager in 3Dvista?
- How to customize the URL of your tours to your own domain.
- How to preview your mobile skin on your PC or Mac.
- How to refresh a thumbnail in social networks
- I can't see my 360 Videos in my tour when I host on my own server. What am I doing wrong?
- I can't understand why, on online tours, when my tour starts I don't hear the audio. How can I solve this?
- I changed the thumbnail and/or name of my virtual tour. Why do these not change in the tour posted on facebook?
- I want to host on my own server. What specs should it have?
- In which formats can I publish my 3DVista virtual tours (output)?
- MIME types
- What is the 3DVista Cloud/Hosting service?
- What is the optimum file size for a virtual tour?
- What's the maximum amount of panoramas, pictures, videos and 360º Videos I can add in one project ?
- When opening Mac standalone executables, I get an error message indicating that the file is damaged. Windows executables created at the same time work fine. What can I do?
- Why should I export my virtual tour to the Standalone format?
- You can export your virtual tours in two different formats: For the web and/or as a Standalone file.
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Android & iOS App
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3DVista Cloud
- 3DVista Cloud control panel
- I have recently purchased 3DVista VT Pro. How do I start using the 3 month trial hosting offer?
- My 3DVista hosting got expired, are my tours now deleted?
- Remove a tour from 3DVista Cloud
- When I try to upload my tour to the hosting size it says there is no space, but my tour is only XX and my Hosting plan is YY
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Live Guided Tours
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E-learning
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VR
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Google Street View
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TURN
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Analytics
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Media types and settings
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Tips & Tricks
- Getting userID through Javascript upon start
- How to create a compass
- How to create responsive text
- Is there a way to reload a tour as an action?
- Javascript
- Live and Adaptive HDR Panoramas with 360º Cameras
- Mouse rollover icon
- My text is not showing in the Translation tab
- Timing a trigger such as playing a video after 3 seconds
- To register on the 3DVista Market place:
- Work together with your team on a 3DVista project
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Notes
- Can I Archive, Finish or Download my notes at the end of a project?
- Even if I have many users registered in Notes, is it possible to add a note that is only visible to one of them?
- How can I hide the Notes Icon from the start? I'm trying to add an icon of my own with the Enter Notes Mode action and then hide my own icon and show it via labels. But it doesn't work, it keeps showing me the default VTPro icon.
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3D
- How can I include different animations independently to my 3D model? In my 3D program I have all the animations in the same timeline, but in VTPro it appears as only one. Do I need several models for it?
- In a 3D model, how can I insert a hotspot in an object or element that is only visible during a moment of the animation because at rest it is covered by another object above?
- I can´t navigate my virtual tour with the cursors when my tour is embedded in another webpage
- Important: Beware of applications like "Clean My Mac" or "CCleaner"
- Troubleshooting for 3DVista Live Guided Tours
- When using a 3D transition things turn white during the transition (like a bright flash). How can I fix this?